General Information / FAQ's

Sessions will not be recorded for post event viewing.

Yes, we offer a pay-later registration option. At payment, you can elect to be provided with an invoice as your payment method up to three weeks before the conference. After that time, credit card is the preferred payment option.

Unfortunately not. CyberConnect Canberra is a two day event only.

Group ticket discounts available for five or more tickets when purchased in one transaction.

Please contact the AISA events team at cyberconnect@aisa.org.au for more details.

Please visit the AISA website and join online.

Please email our membership team, who will be able to confirm your membership details.

Emails will be sent via our event system and can sometimes land in your spam/junk folder. Please check there first and if not received, please send an email to cyberconnect@aisa.org.au and we will resend your acknowledgement email.

Physical tickets are not issued for this event. Upon registration, you will receive an acknowledgement email. The week prior to the event, you will be emailed details about conference check in and name badge collection.

a) All sales and Event bookings are final. No exchange, credit or refund will be given except in the case of cancelled or rescheduled Events. It may be necessary for reasons beyond the control of AISA to alter the advertised content, timing and/or location of the Event or the advertised speakers. AISA reserves the right to do this at any time, in which case AISA will provide Registrants with notice of changes. We reserve the right to cancel or postpone an Event or convert it to an online virtual event at any time and for any reason in our sole discretion. If AISA cancels or reschedules an Event, our liability in the Event of cancellation or reschedule is limited to a refund or credit note of the Registration Fee and is subject to the terms and conditions set out below:

b) Travel and accommodation. You agree that we will not provide a refund for any travel, accommodation or other out-of-pocket costs associated with the cancellation of an Event.

c) Force majeure. AISA accepts no liability if an Event is cancelled or postponed for reasons beyond our reasonable control resulting from an Act of God, pandemic, governmental regulation, fire, war, terrorist activity, civil commotion or other.

d) Transfers or substitutions. If a Registrant is unable to attend the Event a substitute delegate may attend. Substitution can be arranged at any time, including on the Site. Each substitution is subject to an administration fee of AU$100 (one hundred Australian Dollars).

e) Cancellation. If you are no longer able to attend the Event and wish to cancel your registration, please email cyberconnect@aisa.org.au Please note that your cancellation is subject to the following:

(i) cancellation from date of registration to 31 days (Sunday 26 April 2026) before the Event: 50% refund of the fees;

(ii) cancellation between 30 days (Monday 27 April 2026) and 15 days (Tuesday 12 May 2026) before the Event: 25% refund of the fees;

(iii) cancellation 14 days (Wednesday 13 May 2026) or less before the Event: No refund issued;

(iv) no refunds or credit notes apply for non-attendance or change of mind to attend the Event.

f) Refund processing. AISA will process refunds in accordance with the Australian Consumer Law for major failures (‘Major Failures’) and minor failures (‘Minor Failures’). For example, a Major Failure occurs where you would not have bought the services if you had known about the defect, the services are significantly different to what was described, the services are substantially unfit for their usual purpose, or a purpose made known to you or the services are unsafe. For major failures or substantial problems with the services as defined under the Australian Consumer Law, you are entitled to a replacement or refund. If the services fail to be of acceptable quality, and the failure does not amount to a Major Failure (‘Minor Failure)’, we are entitled an opportunity to fix the minor problem as long as this is within a reasonable period of time. If we cannot fix the Minor Failure, you are entitled to cancel the contract with us and obtain a refund for the proportion of the services not already consumed at the time of the cancellation. AISA does not offer returns and refunds for ‘buyer’s remorse’, if you do not attend the Event, you arrive late or are refused entry or if you have changed you mind. Except as required by law, any fees paid by you are final and non-refundable. If you would like a refund of fees paid, requests must be made in writing to cyberconnect@aisa.org.au .

Click here to see AISA CyberConnect Canberra Terms and Conditions.

Thank you for your interest in Hotel Realm for your accommodation needs.

Hotel Realm is pleased to offer a 15% discount off their lead in room rates across our hotels. 

To take advantage of the discount, you can visit their website (hotelrealm.com.au.) directly and follow the links to make a reservation.

Enter the BOOKING CODE "CONFERENCE" in order to receive the 15% discount.

Alternatively, please call or email Hotel Realm's Central Reservations team and advise which hotel you would prefer to book and quote the code CONFERENCE

Central Reservations:

02 6163 1888

reservations@domahotels.com.au

Booking Conditions:

• A valid credit card is required to secure your reservation.
• No rooms are being held aside, all reservations are subject to availability.
• EVENT discount is only available in the lead in room types; not available for apartments andpenthouses.
• All promotional/discounted rates are subject to availability and may be closed at any time. If the EVENT discount is no longer available, rates will be quoted at the best available rate.
• The EVENT discount cannot be used in conjunction with any other promotional/discounted ratesor packages.

Please email your changes to the AISA events team at cyberconnectspeakers@aisa.org.au .

Please ensure you have returned your signed speaker agreement and completed your online registration. Only confirmed speakers who have completed both items will appear on the conference website.

If you cannot locate your email with the agreement and registration link, please check your spam/junk folder as these are system-generated emails. If you still cannot locate it, please email cyberconnectspeakers@aisa.org.au .

A draft program will be released the week commencing 1 December 2025. Please contact cyberconnectspeakers@aisa.org.au for any queries regarding your presentation.

Please email your changes to events team at cyberconnect@aisa.org.au.

Please ensure you have actioned your account set up via the email sent to you when coming onboard as a sponsor. 

If you cannot locate this email, please check your spam/junk. 

If you need assistance, please email cyberconnect@aisa.org.au.